FAQ
General Questions:
It's Jolly Good is an online platform that connects userswith curated and unique gift ideas. We aim to make gift-giving an enjoyable andhassle-free experience by offering a diverse range of thoughtful andpersonalized gifts.
Users can browse our website to discover a curated selectionof gifts for various occasions. Once you find the perfect gift, you can clickon the product to view details and make a purchase through our secure platform.
Yes, we offer a range of personalized gifts to add a specialtouch to your presents. Look for the "Personalized" filter on ourwebsite to explore these options.
Ordering and Payments:
To place an order, simply browse our website, select the desired product, and follow the checkout process. Add the item to your cart, provide shipping information, choose a payment method, and complete your purchase.
We accept a variety of payment methods, including major credit cards and secure online payment options. You can find the full list of accepted payment methods during the checkout process.
Once an order is placed, it is processed promptly to ensure quick delivery. Unfortunately, we cannot guarantee modifications or cancellations. Please review your order carefully before completing the purchase.
Shipping and Delivery:
We offer standard and expedited shipping options. Shipping costs and delivery times may vary based on your location and the selected shipping method. You can find more details during the checkout process.
Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. You can also log in to your It's Jolly Good account to check the status of your order.
Returns and Exchanges:
Our return policy allows only for damaged or incorrect within a specified period after the delivery date. Please refer to our Returns & Exchanges page for detailed information on eligibility, process, and conditions.
To initiate a return or exchange, please contact our
customer support team. Provide your order number and details, and we will guide
you through the process.